Fret Work
When the frets are badly worn or you just want to change the size, it's time for a refret. Nobody is more meticulous about fretwork than I am, and my process is thorough:
Fretboard is trued
New frets are pressed into the fretboard for consistency
Frets are leveled & crowned, ends are rounded for a silky, comfortable feel
Each fret is individually checked for precise height
Frets receive 2 stages of polishing
Frets are rechecked for precision
New nut is installed
Basic setup completed
Refrets
Level & Crown (also called Grind & Polish)
Moderate fret wear can be fixed by grinding all of the frets until they lie in the same plane, then re-crowning and polishing the frets. This can generally be done repeatedly until the frets are down to about 2/3 of their original height. If the wear goes deeper than that, it's time for a refret.
The Level & Crown service is included in a Premium Setup, so you might find it more economical to go ahead and get the setup done at the same time.